We currently offer Free shipping to UK standard delivery in all our Face Coverings or Face Masks. For other items these prices will apply.
Delivery Standard delivery within the UK £2.95.
For signed/tracked delivery within the UK is £4.00 Next day delivery UK £7.50
For next day delivery orders must be placed before 2pm GMT Monday-Thursday.
Orders placed after 2pm Thursday will roll onto the next working day.]
Orders placed on a Friday or the weekend will be processed the following working day.
We aim to dispatch within 2 – 3 working days from your order being placed, but please allow up to 5 days for your items to arrive.
We are not responsible for packages that are lost or damaged in transit or any delays outside of our control. The safest form of delivery is tracked/signed delivery and next day delivery. Standard shipping does not include insurance.
Returns and Exchanges
If you wish to return your product, returns and exchanges can be made within 14 days from receiving the product. We will only accept washable reusable masks that have not been opened, used or damaged and returned in original packaging and condition. The buyer is responsible for the cost of return shipping. Please notify us immediately if you wish to make a return or an exchange by emailing email@example.com and we will confirm the address to send the item back to.
Refund will be made excluding the original cost of shipping, unless faulty or damaged. It will take up to 10 working days for the refund to process. Please get in touch with us if after 10 working days you have not received an email. Please ensure that the goods are suitably packaged. We will not issue refunds on items that do not arrive or arrive damaged.
Sale items and items purchased with a promotional discount are not eligible for returns. Change of Order Unfortunately we are unable to amend your order once it has been submitted. Please note that this includes changing the size or colour of an item, removing an item, changing the delivery address or any payment methods. Payments The total cost of your order is the price of the Products ordered plus delivery charges. Payment can be made by any of the methods specified in the payment section of this website and payment will be debited and cleared from your account prior to dispatch of orders. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us, we will not be liable for any delay or non-delivery.
Delivery We are not responsible for packages that are lost or damaged in transit or any delays outside of our control. The safest form of delivery is tracked/signed delivery and next day delivery. Minors The Site is not intended for individuals under the age of 18.
Product All washable and reusable masks are not medical and are for general use only. UK government advice is to wear a face covering in enclosed public spaces where social distancing isn’t possible and where you will come into contact with people you don’t normally meet. Evidence suggests that wearing a face covering does not protect you.
However if you are infected and have not developed symptoms it may provide some protection for others you come into close contact with.
Face coverings do not replace social distancing, if you have symptoms of Covid19 (cough, and /or high temperature , and/ or loss of smell or taste) You and your household must isolate at home. A face covering is not the same as the one used as a face mask or respirator used by healthcare and other workers as part of personal protective equipment.
Face coverings not to be used for children under the age of 2 and those who may be difficult to manage them correctly. It is important to use face coverings correctly and wash your hands before putting them on and taking them for more official and updated information please refer to https://www.gov.uk/coronavirus Contact us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at firstname.lastname@example.org